SAP Business One Certification Practice Exam

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Which feature allows sending customer reminder letters regarding debts in SAP Business One?

Cash Flow Assistant
Reminder Wizard
Debtor Manager
Dunning Wizard

The correct answer is: Dunning Wizard

The Dunning Wizard is specifically designed in SAP Business One to manage the process of sending reminder letters to customers regarding outstanding debts. This feature automates the dunning process, allowing businesses to systematically remind their customers about overdue invoices. The Dunning Wizard can be configured to set different levels of reminders based on the age or amount of the debt, ensuring that reminders are appropriately tailored to each customer's circumstances. Additionally, it provides flexibility in terms of customizing the content of reminder letters, scheduling reminders, and tracking responses. While other options may deal with financial management or customer relations, they do not focus specifically on the automated process of sending customer reminders about debts like the Dunning Wizard does. Thus, the Dunning Wizard is the appropriate choice for handling customer reminders related to outstanding payments.